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Cancel an order

Your Flexibility, Our Commitment: Easy Order Cancellation

Overview

We understand that sometimes you might change your mind after placing an order. At Ecocrafted Shop, we strive to accommodate order cancellation requests with minimal hassle, ensuring a flexible shopping experience that aligns with our eco-conscious values.

Steps to Cancel Your Order

  1. Quick Action: As our team works swiftly to process orders, it’s important to request a cancellation as soon as possible.
  2. Access Your Account: Log into your Ecocrafted Shop account and navigate to the ‘My Orders’ section.
  3. Find Your Order: Select the order you wish to cancel.
  4. Request Cancellation: Click on the ‘Cancel Order’ button and confirm your request.

Cancellation Policy

  • Time Window: Cancellations are typically possible within a short window post-order placement (e.g., 24 hours).
  • Custom and Special Orders: Orders for custom-made or special items might have different cancellation terms due to their unique nature.
  • Refund Process: If your cancellation request is successful, a refund will be initiated according to our refund policy.

After Cancellation

  • Confirmation: You will receive an email confirming the cancellation and details about the refund, if applicable.
  • Reordering: If you change your mind again, you’re always welcome to reorder at any time.

Why Choose Flexibility?

  • Peace of Mind: Our cancellation policy is designed to provide you with flexibility and peace of mind.
  • Sustainability: Thoughtful purchasing decisions lead to less waste, aligning with our ethos of sustainability.

Need Help?

If you encounter any issues while attempting to cancel your order, or if you have questions about our cancellation policy, our customer service team is just a few clicks away. We’re here to assist you with any concerns or inquiries you might have. Contact us here.

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