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How do I cancel an order?

Flexible and Understanding Order Cancellation Process

Overview

At Ecocrafted Shop, we understand that plans can change. If you need to cancel an order for any reason, we aim to make the process as smooth and hassle-free as possible, keeping in line with our commitment to customer satisfaction and eco-friendly practices.

How to Cancel Your Order

  1. Act Quickly: The sooner you request a cancellation, the more likely it is that we can accommodate it before your order is processed.
  2. Access Your Account: Log in to your Ecocrafted Shop account and go to the ‘My Orders’ section.
  3. Select the Order: Find the order you wish to cancel and click on the ‘Cancel Order’ option.
  4. Confirm Cancellation: Fill out any required information and confirm your desire to cancel the order.

Cancellation Policy

  • Time Window: Orders can only be canceled within [specify time, e.g., 24 hours] of placement.
  • Custom Orders: Personalized or custom orders may have different cancellation terms, given their unique nature.
  • Refund Process: If your cancellation is successful, a refund will be issued to your original payment method.

After the Cancellation Window

  • If the cancellation window has passed, you may still be able to return the item once it arrives. Please refer to our return policy for details.

Tips for a Smooth Cancellation

  • Double-Check Before Ordering: To avoid the need for cancellation, please review your order carefully before submitting.
  • Contact Us Immediately: If you encounter any issues while attempting to cancel, please reach out to our customer service team right away.

Questions or Concerns?

We understand that every situation is unique, and our customer service team is here to help with any questions or concerns you may have about canceling an order. We’re committed to providing flexible solutions that meet your needs. Contact us here.

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