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How will I be refunded?

Simple and Fair Refund Procedures for Your Peace of Mind

Overview

At Ecocrafted Shop, we want you to be completely satisfied with your eco-friendly purchases. If you need to request a refund, we have established a straightforward and fair process to ensure your satisfaction and trust in our services.

How to Request a Refund

  1. Log In to Your Account: Access your account and navigate to the ‘My Orders’ section.
  2. Select the Order: Choose the order you wish to have refunded and select the ‘Request Refund’ option.
  3. Specify the Reason: Provide a brief explanation for the refund request to help us process it efficiently.
  4. Submit Your Request: Once submitted, you will receive a confirmation and we will begin processing your refund.

Refund Eligibility

  • Time Frame: Refund requests must be made within 30 days of receipt.
  • Condition of Item: Items must be returned in their original condition and packaging.
  • Non-Refundable Items: Certain items may be exempt from refunds, such as final sale items or customized products.

Processing Your Refund

  • We aim to process refunds within 7-10 business days of receiving the returned item.
  • Refunds will be credited to the original method of payment.

Tips for a Smooth Refund Process

  • Retain Proof of Purchase: Keep your receipt or order number handy, as it will be required for processing the refund.
  • Package Carefully: To avoid any damage in transit, package the item securely in its original packaging.
  • Understand the Policy: Familiarize yourself with our refund policy to ensure a hassle-free experience.

Need Help with Your Refund?

If you have any questions about the refund process or need assistance with your refund request, our customer service team is here to help. We’re committed to ensuring a transparent and hassle-free refund process for all our customers. Contact us here.

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