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I would like to return my order

Easy and Hassle-Free Returns for Your Eco-Friendly Purchases

Overview

At Ecocrafted Shop, we want you to be completely satisfied with your eco-friendly purchases. If you need to return an item for any reason, we’ve made the process straightforward and customer-friendly.

How to Request a Return

  1. Log In to Your Account: Access your account and go to the ‘My Orders’ section.
  2. Select the Item: Find the item you wish to return and select the ‘Return Item’ option.
  3. Fill Out the Return Form: Provide the necessary details about why you are returning the item. This helps us process your return more efficiently.
  4. Receive Return Instructions: Once your return request is submitted, you’ll receive an email with detailed instructions and a return shipping label, if applicable.

Return Policy

  • Time Frame: Items can be returned within 30 days of receipt.
  • Condition: Products must be returned in their original condition and packaging.
  • Exclusions: Some items may not be eligible for return, such as final sale items or personalized products. Please refer to our detailed return policy.

Processing Your Return

  • Once we receive the returned item, we’ll inspect it and process your refund or exchange as per your request.
  • Refunds are typically issued to the original payment method.

Tips for a Successful Return

  • Pack Carefully: To ensure the item arrives in good condition, pack it securely in its original packaging.
  • Include All Parts: Make sure to include all parts, accessories, and manuals.
  • Keep a Record: Retain a copy of your return shipping receipt for your records.

Need Help with Your Return?

If you have questions about returning an item or if you need assistance with the process, our customer service team is here to help. We aim to make your return experience as smooth and stress-free as possible. Contact us here.

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