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Refunds and Disputes

Fair and Transparent Handling of Your Concerns

Overview

At Ecocrafted Shop, your satisfaction is paramount. We understand that sometimes things don’t go as planned, which is why we have a clear and fair process for handling refunds and disputes. Our goal is to resolve any issues quickly and to your satisfaction, while upholding our commitment to eco-friendly practices.

Refund Policy

  • Eligibility: Most items can be returned within 30 days of receipt for a full refund, provided they are in their original condition.
  • Process: To initiate a refund, please visit ‘My Orders’ in your account and select the item you wish to return. Follow the prompts to complete the return process.
  • Exceptions: Certain items may not be eligible for a refund, such as final sale items or products with specific return restrictions. Please refer to our detailed refund policy for more information.

Dispute Resolution

  • Contact Us First: If you have an issue with your order, please reach out to us directly. We aim to resolve most concerns swiftly and amicably.
  • Escalation Process: If we are unable to resolve your issue to your satisfaction, you can escalate the matter for further review.
  • Fair Assessment: We promise a fair and impartial assessment of the situation, considering all aspects and adhering to our eco-friendly values.

Time Frame for Refunds

  • Refunds are typically processed within 5-7 business days of receiving the returned item.
  • The refund will be credited to your original payment method.

Tips for a Smooth Refund Process

  • Keep the Product Intact: Ensure the item is in its original condition and packaging.
  • Retain Proof of Purchase: Always keep a copy of your receipt or order number, as this will be needed to process the return.
  • Be Clear about the Issue: Providing a clear reason for the return helps us process your refund more efficiently.

Need Help?

If you’re facing any issues with refunds or disputes, or if you have questions about our policies, our customer service team is here to assist you. We’re committed to making your shopping experience positive and hassle-free. Contact us here.

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