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What if my order is damaged?

Prompt and Caring Support for Damaged Deliveries

Overview

At Ecocrafted Shop, we take great care in packaging and shipping our eco-friendly products. However, we understand that sometimes, items may arrive damaged. If you receive a damaged order, we are committed to addressing the issue promptly and satisfactorily.

Steps to Report a Damaged Order

  1. Report Immediately: As soon as you notice any damage, contact us within 48 hours of receiving the order.
  2. Provide Details: Include your order number, a description of the damage, and attach photos of the damaged item and packaging.
  3. Submit the Report: Send this information to our customer service team here.

What Happens Next

  • Assessment: Our team will assess the damage and determine the best course of action.
  • Resolution Options: Depending on the situation, we may offer a replacement, refund, or repair.
  • Follow-Up: We will keep you informed throughout the process and ensure a resolution is reached quickly.

Tips for Handling Damaged Deliveries

  • Inspect Your Order: Check your order as soon as it arrives for any signs of damage.
  • Keep All Packaging: Retain the original packaging as it may be needed for return or inspection purposes.
  • Document the Damage: Take clear photos of the damaged item and packaging to support your claim.

Our Commitment to Quality

  • We work closely with our shipping partners to minimize the risk of damage.
  • Each product is carefully inspected before dispatch to ensure it meets our quality standards.

Need Assistance?

If you encounter any issues with a damaged order or need help navigating the process, our customer service team is ready to assist you. We’re dedicated to ensuring your satisfaction and a positive experience with Ecocrafted Shop. Contact us here.

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